Refund policy

At Satvika Jewels, every piece is carefully inspected, securely packed, and prepared with the utmost attention to detail before it begins its journey to you.

We want your Satvika experience to be as beautiful as the piece you selected. In the unlikely event that your jewellery arrives damaged during transit, we’re here to make it right.

Our Quality Promise

Every order undergoes a careful quality check before dispatch. We inspect the jewellery and its presentation to ensure it meets our quality standards before it leaves our care.

Because each piece is carefully checked and securely packaged, returns are accepted only in the event of verified transit damage or an issue that occurred during delivery.

When Can I Request a Return?

You may request a return if your order:

  • Arrives visibly damaged or broken.
  • Has suffered damage during shipping or transit.
  • Arrives in a condition that is materially different from what was ordered.

To protect both you and Satvika, any damage claim must be supported by clear, uninterrupted video footage of the package being unboxed.

Please record a continuous video while opening your Satvika package.

The video should clearly show:

  1. The sealed package before opening.
  2. The shipping label and order details.
  3. The package being opened for the first time.
  4. The jewellery and its condition immediately after opening.
  5. Any visible damage or issue clearly shown on camera.

The video must be continuous and unedited, from the sealed package through to the discovery of the damage.

This unboxing video is required for us to verify that the damage occurred during transit and to help us raise a claim with the shipping partner where applicable.

Without an unboxing video, we may be unable to approve a damage-related return or refund.

How to Report a Damaged Order

If your jewellery arrives damaged, please contact our customer care team within 48 hours of delivery.

Please include:

  • Your order number
  • Clear photographs of the damaged jewellery
  • The complete unboxing video
  • Photographs of the outer packaging and shipping label
  • A brief description of the issue

Our team will review the information and get back to you after verification.

What Happens After Approval?

Once the damage has been verified, we will provide the appropriate resolution based on the availability and condition of the product.

Depending on the circumstances, this may include:

Replacement
If the same piece is available, we may arrange a replacement at no additional product or shipping cost.

Refund
If a replacement is unavailable or otherwise not suitable, an eligible refund may be issued to the original payment method.

Our customer care team will guide you through the process once your claim has been approved.

Items Not Eligible for Return

Returns are not accepted for:

  • Change of mind or personal preference.
  • Incorrect size selection where applicable.
  • Products that have been worn, used, altered, or handled improperly.
  • Damage caused after delivery.
  • Scratches, breakage, tarnishing, or other damage resulting from improper care or use.
  • Products returned without their original packaging where the packaging is required for verification.
  • Claims submitted outside the specified reporting period.
  • Damage claims without the required unboxing video, where we are unable to independently verify the condition at delivery.

Original Condition & Packaging

For an approved return, the jewellery should be returned with its original packaging and accompanying materials.

Please do not attempt to repair, modify, clean, or alter a damaged piece before contacting us. Doing so may affect the eligibility of your claim.

Refund Processing

Once an approved return has been received and inspected, we will process the eligible refund.

The time taken for the refunded amount to appear in your account may vary depending on your bank, card issuer, or payment provider.

You will be notified once your refund has been initiated.

Important Note About Jewellery

Our jewellery is carefully inspected before dispatch. Certain characteristics such as minor variations in finish, texture, colour, stone appearance, or handcrafted detailing may naturally occur and are not necessarily considered defects.

Product images may also appear slightly different depending on lighting, photography, and your screen settings.

A Note From Satvika

Your trust means everything to us.

We carefully inspect every piece before it leaves our hands and take great care in packaging every order. The unboxing video requirement is not intended to make the return process difficult — it allows us to fairly verify transit damage and protect our customers from receiving a piece that has been damaged along the way.

If something genuinely goes wrong during delivery, we want to know, and we’ll do our best to make it right.

For any questions regarding returns or refunds, please contact our customer care team through our Contact Us page.

Satvika Jewels
Wear your story. Make it unforgettable.